Technology Support III - ITIL Framework

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer in Corporate Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows.

Your efforts in technical triaging & troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure


* Collaborates closely with Payment Technology Development, Operations, and relevant Business teams


* Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO


* Organize and distribute team workload to help achieve various service levels


* Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications, capabilities, and skills


* Formal training or certification on software engineering concepts and 3+ years applied experience.


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud


* Experience in observability and monitoring tools and techniques


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework


* Proficiency in SQL and understanding of relational database concepts


* Familiarity with Unix/Linux operating systems and shell scripting


* Understanding of data structures, algorithms, and performance optimization principles

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting


* Working understanding of public cloud (AWS)


* Previous experience working banking or finance industry


* Experience building/configuring observability in tools such as Dynatrace, Datadog, Grafana, etc.

JPMorganChase, one of the oldest financial institutions, offers innov...