Cluster Director of Food & Beverage / EAM - IHG Cairo Citystars

Ready to shape the future of F&B across a dynamic cluster of IHG hotels in Cairo? At IHG Cairo Citystars—proudly certified as a Great Place To Work—we’re looking for a visionary Cluster Director of Food & Beverage / EAM i/c of F&B.

Join a culture built on trust, recognition, and passion for hospitality, where your leadership will drive guest satisfaction, team development, and commercial success.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:


* Create, upgrade & implement innovated Ideas which is aligned with the latest F&B trends in the Market which attract guests and increase their Satisfaction 


* Assist in repositioning & conceptualization of our F&B and culinary landscape in the complex 


* Assist General Manager in identifying & defining the new outlet concepts throughout the complex


* Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 


* Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 


* Working with the catering office, identify additional sales opportunities to enhance revenue 


* Analyze guest insights to identify and meet customer expectations and build on guest loyalty regularly communicate with guests to ensure expectations are met


* Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability


* Direct everyday activities, plan and assign work ensuring you always have the accurate staffing numbers


* Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance


* Establish and achieve quality and guest satisfaction goals.

Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 


* Help prepare the hotel’s annual budget and the setting of departmental goals 


* Monitor budget and control expenses with a focus on food, beverage, and labour costs 


* Drive promotions that deliver great dining experiences for guests at a good value make sure credit and financial transactions are handled securely 


* Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.

Maintain relations with outside contacts. 


* Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 


* Manage hotel food and beverage marketing programs and participate in and maintain system-wide food and beverage marketing programs and promotions 


* Keep an eye on competitor activity / industry innov...