Manager, Market Development

Essential Duties and Responsibilities include the following.

Other duties and tasks may be assigned


* Facilitates patient census growth by providing superior customer service and admission support to referral sources and admission support to referral sources and patients.


* Conducts one on one contacts with patients identified for admission to USRC facilities in order to market our services and facilitate admissions.


* Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.


* Collaborates with physicians and hospitals to obtain information necessary for outpatient placement,


* Escalates admissions issues and problems according to the established procedures to ensure timely resolution.


* Works with dialysis facilities to accommodate shift requests as appropriate.


* Builds and maintains knowledge of insurers, payor groups, MSOs, and other referral sources within the assigned market.


* Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics within the assigned market.


* Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient.


* Required to comply with all applicable company policies and procedures, local, state and federal laws and regulations.


* Communicates regularly with Vice President Business Development regarding program status, customer service issues, and obstacles (both internal and external to USRC) affecting the referral and admissions process.


* May refer to senior level staff for assistance with higher level problems that may arise.


* Additional tasks and duties as assigned by Vice President Business Development.


* Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.


* Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.


* Regular and reliable attendance is required for the job.