Workers’ Compensation Claims Manager

Coke Florida is searching for a Workers' Compensation Claims Manager to work out of our Tampa HQ office.

What you'll do:

Coca-Cola Beverages Florida is seeking an experienced Workers' Compensation Claims Manager to serve as a key leader within the Enterprise Risk Management team.

This role is intended for a seasoned workers' compensation professional who can independently manage complex and high-exposure claims, exercise sound judgment within delegated authority, and proactively drive outcomes aligned with Coke Florida's operational, financial, and employee-focused objectives.

Under the general direction of the Director of Enterprise Risk Management and the Senior Manager of Enterprise Risk Management, the Claims Manager is accountable for end-to-end oversight of Coke Florida's Workers' Compensation claims program.

The role operates with a high degree of autonomy and is expected to make timely, well-reasoned decisions while coordinating with internal partners, third-party administrators, medical providers, defense counsel, and leadership.

Roles and Responsibilities:


* Owns the management of Workers' Compensation claims from intake through resolution, including investigation, compensability determination, medical and indemnity management, reserving, negotiation, and settlement



* Exercises independent judgment and decision-making authority on claims within the established Chart of Authority; escalates appropriately when warranted



* Serves as the primary internal subject matter expert for Workers' Compensation claims and related regulatory requirements



* Directs and oversees Third Party Administrators, nurse case managers, medical providers, and defense counsel to ensure effective, compliant, and cost-efficient claim handling while allowing the appropriated claim adjudication processes



* Conducts regular audits of Workers' Compensation claim files, including compensability decisions, medical management, reserving accuracy, litigation strategy, and statutory compliance



* Actively manages claim diaries and documentation within the RMIS system, ensuring data accuracy, reporting integrity, and regulatory compliance



* Leads oversight and administration of the Return-to-Work (RTW) program in partnership with HR, Safety, and Operations



* Partners with internal managers and supervisors on injury reporting, accident investigation, root cause analysis, and corrective action planning



* Provides technical direction and authority on complex, litigated, or high-exposure Workers' Compensation claims



* Prepares, analyzes, and presents Workers' Compensation reports, loss trends, and performance metrics for leadership and business units



* Identifies trends, emerging risks, and opportunities to reduce claim frequency, severity, duration, and overall cost of Workers' Compensation



* Develops, tracks, and reports key performance indicators to evaluate claim outcomes, TPA performance, RTW effect...