Lead Field Service Representative

Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments.

This Lead Field Service Representative position will be within our U.S.

Services business, specifically our Secure Power team.

Our Secure Power team focuses on servicing critical data center equipment.

We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

Responsibilities:


* Demonstrate advanced abilities to mentor and Lead service representatives in all aspects of company values and responsibilities, while encouraging and promoting their development.


* Demonstrate advanced skills necessary to interface Schneider Electric products with Schneider Electric Digital Services Offerings, along with customer networks/building monitoring systems.


* Demonstrate an advanced understanding of electrical/mechanical theory, fundamentals, and troubleshooting skills.

Demonstrate advanced skills with reading/interpreting schematics, drawings and operation manuals.


* Foster and promotes a collaborative, respectful and inclusive workplace where employees achieve common goals.


* Demonstrate a mastery of customer relations and interaction skills.

Consistently strives to create a positive experience for customers and ability to manage and de-escalate difficult customer situations.


* Promotes cross business unit sales leads and helps drive culture of sales opportunities for their local territory.

Adopts and supports sales initiatives introduced by Sales Teams and FSM.


* Demonstrate advanced written/verbal communications skills that promotes resolution of issues in an effective and professional manner, both internally (SE) and externally (customer).


* Strong self-management skills requiring no daily supervision and encourages the development of these skills in others.


* Dedication to support team members and others when difficult challenges/problems develop and ability/willingness to travel outside of territory as part of this support.


* Demonstrate the ability to operate advanced diagnostic/test equipment and analyze the data acquired.


* Work effectively across departmental boundaries within Schneider Electric to promote solutions to challenging situations and drive field quality/process improvements.


* Demonstrate mastery in SE Customer Relationship Management (CRM) tools (i.e.

BFS/Clearview) and other digital tools/programs.


* Manage ...