General Manager

Rancho Caymus Inn is seeking a General Manager to oversee daily operations, lead team development, and support strategic business initiatives.

This role is ideal for someone who is equally comfortable coaching a team, making thoughtful decisions, and solving challenges as they arise.

The General Manager will play a key role in shaping the guest experience while supporting marketing efforts and building strong partnerships within the Napa Valley community.

Compensation: $115,000 - $145,000 yearly

Responsibilities


* Lead, mentor, and develop a diverse team while promoting internal talent and career growth.


* Ensure guest satisfaction goals are consistently achieved through service excellence.


* Create and support property-level initiatives and foster local partnerships to contribute to long-term success.


* Oversee departmental budgets and expenses with accountability for financial performance.


* Use data and reporting to build business plans, track progress, and drive improvements.


* Maintain clear communication across the team through meetings, agendas, and updates.



* Collaborate with ownership/executive team on strategic planning and reporting


* Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience


* Foster a culture of accountability, innovation, and continuous improvement


* Monitor key metrics and financial performance, identifying opportunities for improvement


* Build and develop a high-performing team through hiring, training, and ongoing coaching

Qualifications


* Proven background in guest- or customer-facing industries with a strong record of delivering high levels of satisfaction and service.


* Demonstrated leadership experience managing teams of 10+ and developing direct reports.


* Experience managing departmental budgets, cost control, and performance against key metrics.


* Comfortable using reports and data to create business plans and guide decision-making.


* History of contributing to new initiatives, pilot programs, or task force assignments.


* Commitment to professional growth, continuous learning, and mentorship.



* Ability to lead with integrity and motivate teams toward shared goals


* Proficient in operational tools, systems, and performance metrics


* Excellent communication and interpersonal skills


* A strong grasp of budgeting, financial reporting, and forecasting


* Strong organizational skills and comfort managing complexity

About Rancho Caymus Inn

Tucked away in the storied AVA of Rutherford—just moments from Napa Valley's most iconic wineries—Rancho Caymus Inn is a luxurious boutique retreat with a soul as rich as its surroundings.

Originally brought to life by Mary Tilden Morton, an heiress of the Morton Salt family, the inn is a heartfelt tribute to California's heritage and timeless beauty.

Intimate and unmistakably unique, the inn blends old-world c...