Federal Reserve Financial Services Lead System Operations Specialist (3rd Shift)

Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.

FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.

Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.

Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.

The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.

This is a 3rd Shift role

Monday-Friday 12:00am - 8:30am OR Sunday - Thursday 12:00am - 8:30am

Locations: ATL, MINN, or NY

Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses.

Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users.

Coaches and reviews the work of others.

Addresses more complex problems and manages projects.


* Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.


* Provides real-time support for Check/ACH processing.


* Performs application health/monitoring for core processing platforms and satellite/subsystems.


* Supports operations/production issues and incident management.


* Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation


* Directs and coordinates daily workflow, customer requests, and team responses to operational incidents and service disruptions in a leadership role.


* Oversees team functions and provides appropriate escalation and communication to Management.


* Documents production issues and resolutions for future reference.


* Conducts analyses to understand operational, customer volume, etc., trends/patterns to assist with process improvements and solutions.


* Performs operational statistical analysis and estimates future payment volume.


* Participates/Supports business testing, defect management, and other activities to launch core proces...