Operations supervisor II/III

Company

Federal Reserve Bank of Minneapolis

Are you a leader who is passionate about serving a public mission? Do you have experience in leading in operations, compliance, or financial services? If working in a fast paced, dynamic environment, excites you then this could be the perfect position for you.

The Federal Reserve Bank of Minneapolis is looking for an Operations Supervisor to lead a team within the Treasury Services Division.

The Treasury Services Division is one of the largest divisions at the Bank, consisting of over 200 employees.

As part of Treasury Services, you will contribute to the Federal Reserve Bank of Minneapolis’ mission to serve the public, by performing work as a fiscal agent to the U.S.

Treasury’s Bureau of the Fiscal Service’s Retail Securities Program.

Treasury Services core responsibility is providing service to the general public for any inquiries or requests related to Retail Savings Bonds.

In this role, you will support a growing Savings Bonds Services Department.  You will be responsible for overseeing over 15 staff and share responsibility for overall success of the department along with four other supervisors.

This work includes supervising and performance management of direct staff, meeting operational objectives, driving continuous improvement in operations, and collaborating effectively with your peers, direct management, and Fiscal Service. 

Job Duties:


* Supervises and coordinates the activities of staff to ensure optimal day-to-day operating objectives are met while longer-term projects and objectives are achieved.


* Provides work direction, mentoring, and leadership to staff.


* Coaches and develops staff by communicating performance expectations, providing ongoing performance feedback, conducting performance reviews, and ensuring training and development plans and programs are implemented to address individual and team needs.


* Makes recommendations to department management pertaining to employee recognition, hiring, salary, and disciplinary actions.


* Develops and maintains a high level of customer satisfaction through well-trained and knowledgeable staff.


* Independently resolves routine to moderately complex problems for internal and external customers.


* Escalates more complex issues and concerns as appropriate.


* Identifies, analyzes, and recommends new or enhanced procedures to improve effectiveness and efficiency of operations.


* Ensures integrity of controls, regulations, and guidelines.


* Communicates timely and effectively with staff and others about decisions affecting teamwork, processes, resources, and other areas of responsibility.


* Collaborates with business partners to effectively achieve goals and objectives.


* Monitors key unit metrics (e.g., quality measures, productivity, service level objectives, volumes, etc.) against plan, and adjusts resources in consultation with management as appropriate.


* Audits, r...