Customer Support Specialist

Your Job

KBX is searching for a Customer Service Representative out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.

The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.

Our Team

Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.

We build lasting relationships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.

What You Will Do



* Communicate with external customers and carriers to schedule, manage, and support delivery appointments and post-delivery documentation needs, including Proof of Delivery (POD) requests


* Partner cross-functionally with internal teams and external stakeholders to resolve missed deliveries, service-sensitive issues, and documentation gaps in a timely and professional manner


* Track load statuses and POD completion, providing clear, timely updates to internal and external customers


* Analyze trends, workflows, and key performance indicators to identify opportunities for improvement, increase efficiencies, and eliminate waste


* Maintain and update standard operating procedures and documentation related to delivery coordination and POD processes


* Effectively prioritize workload, adapt to changing business needs, and support operational demands by taking on various tasks as needed

Who You Are (Basic Qualifications)



* Experience working with customers


* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook

What Will Put You Ahead



* Experience working in the Supply Chain or Logistics or Transportation industry


* Experience partnering across departments to coordinate logistics and supply chain activities


* Experience using a transportation management systems (TMS) or logistics software to track and manage loads

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers w...