Accounts Receivable Team Lead

What you'll Do:
The Accounts Receivable (AR) Team Lead will be responsible for overseeing daily AR activities, including past due and aged invoice follow-up, dispute and issue resolution, and account reconciliations for a team of Accounts Receivable associates.

This role ensures accuracy, efficiency, and consistency across the end-to-end AR process.

This role will work closely with leadership and cross-functional partners to remove process barriers, drive timely issue resolution, and increase payment efficiency.

The AR Team Lead plays a critical role in optimizing cash flow and supporting the organization's financial objectives.

Essential Functions:

• Lead and support Accounts Receivable team members, providing guidance, prioritization, and coaching to meet performance goals.
• Proactively monitor, review, and analyze AR activities for the team portfolio and communicate results, trends, and improvement opportunities to management.
• Review aging reports and drive actions to reduce past-due balances and risk exposure.
• Identify process gaps and help implement process improvements and strategies to improve collections efficiency and accuracy.
• Build and maintain strong working relationships with customers, business development teams, and internal partners.
• Resolve complex or escalated customer account issues.
• Track team performance and support training and development.
• Foster a customer-centric culture grounded in empathy, professionalism, and decisive, solution-focused action.
• Support the execution of special projects and ad-hoc analysis as requested by management or based on the need within the organization.
• Subject matter expert for critical department processes.

What Experience and Education You Need:
• Bachelor's degree (Accounting or Finance preferred) or equivalent work experience.
• Minimum 3+ years prior experience in AR, accounting, or finance, or similar function within order to cash.
• Minimum 3+ years of experience working with a large ERP.
• Strong understanding of AR processes and aging management.
• Intermediate to advanced Excel skills (VLOOKUP, xlookup, pivot tables).
• Detail-oriented with strong analytical and problem-solving skills.
• Strong interpersonal, organizational, and written/verbal communication skills with the ability to work independently.
• Strong understanding of the order-to-cash transaction life cycle.
• General understanding of SOX audit requirements in a publicly traded company.

What Could Set You Apart:
• Oracle experience preferred.
• Prior experience leading or mentoring a team preferred.
• Exposure to process improvement or system implementations.
• Strong ability to analyze AR data and drive action.
• Demonstrated success in improving AR aging and collection performance.

Physical Requirements:
The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job.

Reason...