Vice President of Operations (Chimes DC)

Baltimore, MD | In-Office | Annual salary (commensurate with experience)Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates.

This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.Essential FunctionsStrategic & Operational Leadership


* Provides executive leadership and promotes a shared vision focused on quality, operational excellence, innovation, and continuous improvement.


* Implements the Agency's mission, vision, and strategic priorities across all Chimes DC operations.


* Oversees day-to-day and long-term operational performance in alignment with the approved strategic plan.


* Develops, implements, and monitors short- and long-term operational goals and strategic initiatives.

Contract Oversight & Compliance


* Oversees all aspects of government and commercial contracts, including staffing, equipment, supplies, service delivery, and fiscal viability.


* Ensures compliance with all applicable laws, regulations, contract requirements, and Agency policies, including AbilityOne, SourceAmerica, Maryland Works, and other governing entities.


* Ensures compliance with commensurate wage requirements, wage and hour regulations, and Collective Bargaining Agreements (CBAs).


* Maintains current knowledge of custodial, grounds maintenance, total facilities management, and logistics standards, methods, materials, and equipment.

Financial & Performance Management


* Assists in the development of the annual operating budget in collaboration with Finance.


* Operates within approved budgets and ensures financial discipline across all operations.


* Oversees revenue performance and supports accounts receivable management in coordination with Chimes DC Finance.


* Approves expenditures within delegated authority and seeks approval for items outside established limits.


* Evaluates organizational and departmental performance to ensure financial, operational, and mission objectives are achieved.

Quality & Continuous Improvement


* Works collaboratively with Quality leadership to ensure service quality is maintained, enhanced, and compliant with regulatory and contractual standards.


* Implements best practices in quality management, inspection systems, performance metrics, and corrective action processes.


* Utilizes data, assessment tools, and operational audits to drive continuous improvement.

Business Development & External Relations


* Supports new business opportunities in custodial, janitorial, total facilities manag...