Control Manager - Executive Director

Our Chief Administrative Office (CAO) is comprised of multiple global functions that support JPMorgan Chase's businesses in 60 countries, including Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy.

CAO colleagues around the world are helping the company work better, faster, cheaper, and safer.

We protect and support employees by providing a multitude of critical services across the firm's global operations.

As a Control Manager - Executive Director on the Global Supplier Services (GSS) team, you will serve as a senior controls leader responsible for the integrity of the control environment across all GSS operations.

You will be in a high-visibility leadership role requiring sound judgment, strong stakeholder engagement, and disciplined execution to support regulatory and firm expectations across supplier-related financial transactions, compliance, and operational processes.

You will provide strategic oversight for GSS processes including accounts payable operations, invoice processing and payments, supplier onboarding and maintenance, supplier diversity programs, expense and travel management, procurement operations, and accounts receivable functions.

You will be required to have deep expertise in control frameworks, risk assessment, and the ability to partner effectively with business leaders, finance, legal, global security, audit, compliance, and technology stakeholders to identify control issues, oversee timely remediation, and promote a strong and sustainable control environment.

Job Responsibilities


* Execute and architect a comprehensive quality assurance and control management strategy that integrates with the organization's risk management frameworks and strategic business objectives across all Global Supplier Services operations


* Provide strategic leadership in conducting in-depth risk analyses, identifying control issues, performing root cause analyses, and implementing effective remediation strategies across invoice operations, supplier management, tax compliance, procurement, and payment processing


* Design, implement, and maintain an enhanced control framework for GSS processes, ensuring alignment with firmwide policies, regulatory requirements, and industry best practices


* Cultivate and maintain strategic relationships with GSS leadership, Finance, Legal, Sourcing, Global Security, Compliance, Audit, and Technology to ensure alignment on risk and control priorities


* Direct the analysis of program-related data (e.g., KRI/KPI) and develop insightful, data-driven reports to inform strategic business decisions and governance forums


* Ensure the highest standards of accuracy and transparency in documentation and reporting of Quality Assurance testing outcomes, con...