Treasury Management Specialist

Salary Range:  $22.25 - $26.50

PRIMARY RESPONSIBILITY:

The Treasury Management Specialist is responsible for the setup, implementation and client support for the bank’s Treasury Management and Merchant Services products and services.

ESSENTIAL FUNCTIONS:

Treasury Management/Merchant Service and Support:


* Perform the set up and implementation for Treasury Management products including but not limited to ACH Origination, Virtual Check Deposit, Positive Pay, and Treasury Management online banking.


* Provide training to clients on Treasury Management online and mobile banking


* Conduct the daily Positive Pay process.


* Provide client support related to Treasury Management and Merchant Services products and services.


* Support the Commercial Relationship Associate team in providing 1^st level support to clients related to basic Treasury management needs and technical support

Transaction Processing:


* Process daily transactions for Lease Security, Lockbox and Cash Vault services.


* Conduct required, Virtual Check Deposit administration.


* Open and process Quick Rate CD requests.


* Prepare audit confirmations and respond to credit inquiries.

Exemplify the GRB Experience by maintaining a high degree of professionalism while providing outstanding customer service to the bank’s clients.  Meet expectations in performance, productivity and quality standards.

SECONDARY DUTIES:


* Utilize nCino to track and document client interactions


* Special projects as assigned by management


* Other duties as assigned

 

EDUCATION AND EXPERIENCE:

Associate’s degree and a minimum of 2 years of customer service experience, or the equivalent combination of education and experience. 


* Commercial banking or Treasury Management experience preferred.

COMPETENCIES:


* Provide a remarkable client experience.

Greet clients with warmth, genuine interest and a smile.


* Lead by example.

Identify current or potential problems, take ownership and see them through to resolution.


* Act as a unified team.

Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.


* Ability to work independently.

Seek and incorporate feedback on your performance from management, coworkers and clients.


* Demonstrated PC literacy.


* Superior interpersonal skills.


* Excellent verbal and written communication skills.


* Ability to conduct effective meetings with small business clients and prospects to uncover needs and present solutions.


* Working knowledge of Banking Policies and Procedures.


* Demonstrated organization and project management skills.


* Ability to manage multiple priorities, maneuvering quickly between tasks.

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of...