Lead Concierge

Lead Concierge Schedule: Full-time Day Shift - Occasional Weekends Availability Needed
Pay Range: $20-$22 / hour

Location: Ovation Sienna Hills | 1525 East Ovation Place, Washington, UT 84780
Apply online at https://teamavamere.com/
Job Responsibilities


* Supervise, coach, and support concierge/front desk team members


* Assist with scheduling, training, and performance feedback


* Ensure consistent service standards and professionalism across all shifts


* Step in to support front desk coverage as needed


* Create a warm, welcoming environment for residents, families, and visitors


* Address questions, concerns, and requests in a timely and professional manner


* Build positive relationships with residents and ensure a high level of satisfaction


* Support new resident move-ins and provide orientation to community services


* Oversee daily front desk functions including phones, greeting guests, and managing inquiries


* Coordinate communication between departments (nursing, dining, maintenance, activities, etc.)


* Maintain accurate logs, documentation, and message tracking


* Ensure security and safety procedures are followed (visitor sign-in, emergency protocols, etc.)

Qualifications:


* Must be able to read, write, speak, and understand the English language.


* High school diploma or equivalent required; some college preferred


* 1-3 years of experience in customer service, hospitality, or senior living


* Prior leadership or supervisory experience preferred


* Strong communication, organization, and problem-solving skills


* Ability to multitask and remain calm in a fast-paced environment


* Proficiency with computers and office systems (Microsoft Office, scheduling systems, etc.)


* Passion for working with seniors and providing exceptional service

Benefits:

At Ovation, we believe caring for others starts with caring for our own teams.

Our benefits are designed to support your well-being, growth, and peace of mind-so you can focus on making a difference every day.

Employees are Benefits-eligible at 30 hours/week.

Coverage begins the 1st of the month following hire


* Medical, Dental & Vision Coverage - Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision


* Employee Assistance Program (EAP) - Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)


* Paid Time Off (PTO) - Flexible PTO program combining vacation, sick, and holiday time


* Paid Holidays - Six recognized holidays, with premium pay for eligible hourly employees


* 401(k) Retirement Plan - Available after 90 days, with discretionary employer match


* Health Savings Account (HSA) - Employer contributes up to $600/year for HDHP participants


* Flexible Spending Accounts (FSA) - Medical, Limited, Dependent Care, and Commuter options


* Supplemental Insurance Options - Accident, Critical Illnes...