Customer Service Representative - Ocean Bulk Export/Import

Title: Customer Service Representative – Ocean Bulk Export / Import 
Location: Houston, Texas

 

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services.

Around 30,000 employees work to ensure we transport our customers of shipments by air or sea.

DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.

This also includes special transport-related services.  Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

We have an exciting opportunity for an Customer Service Representative – Ocean Bulk Export / Import Agent with excellent communication and customer service skills.   Accuracy and timely movement of freight and information is a key component for this position.  

 

Key Responsibilities:


* Creates and confirms transport order to ensure pickup of the shipment at origin


* Performs booking and booking optimization according to internal guidelines as defined by Product


* Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures


* Checks responses from counterparts and finalizes validation of required documents


* Responsible for customer service and follow-up on shipment status in the Export / Import area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations


* Interacts with Customer Service, Product, and Global Service Centers, if required


* May be required to perform other tasks as required


* Update shipment status, issue arrival notice and obtain entry documents for customs entries.


* Arrange freight release with carriers/co-load agents, confirm cargo availability


* Update shipment status, issue arrival notice and obtain entry documents for customs entries.

Communicate with customs brokers to confirm customs release status.

 

Skills / Requirements:


* Minimum 2 years of Ocean Export / industry related experience


* A quick learner with a “Can-Do” attitude and strong prioritization skills


* Exceptional customer service skills


* Strong computer skills (Excel, Word, PowerPoint)


* LOGIS or Cargo Wise systems knowledge is a plus


* Hazmat certification is a plus

 

Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

 

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


* Vision: Optional coverage for exams, frames, and contacts.


* Dental: Optional cov...