Intelligent Automation Lead (Hybrid/Remote-New Jersey)

Essential Duties and Responsibilities

- Conduct design sessions with customers to identify requirements.

- Partner with customers to identify a minimum viable product, which represents the smallest product increment that still delivers value, and prioritize remaining product backlog items for incremental release.

- Create a product backlog that represents customer requirements and priorities, which includes defining product epics and writing user stories and acceptance criteria.

- Groom user stories with the software delivery team to ensure they are consumable for delivery.

- Present product backlog items for commitment in sprint planning meetings.

- Attend daily standups with the delivery team and provide direction to support the delivery team's ability to meet sprint commitments.

- Receive product demonstrations from the delivery team and accept user stories as done.

- Provide product demonstrations to the customer.

- May provide coaching to lower level associates.

Job-Specific Essential Duties and Responsibilities:

- Deliver digital transformation results by leveraging and implementing intelligent automation solutions using RPA, APA, IDP, etc.

technologies to improve efficiency, accuracy, and throughput across business processes.

- Serve as a Subject Matter Expert (SME) in intelligent automation, providing guidance on the appropriate use of RPA, IDP, process mining, and workflow automation technologies across the enterprise.

- Act as the capability owner and product lead for automation solutions, capturing customer requirements, defining priorities, and maintaining a well-groomed automation backlog.

- Partner with business stakeholders to identify, assess, and prioritize automation opportunities, translating operational needs into clearly defined use cases and requirements.

- Collaborate with delivery and engineering teams to design and implement solutions using RPA/APA platforms (e.g., Automation Anywhere, Power Platform, UiPath, n8n, etc.) and IDP technologies (AWS based services or commercial IDP products).

- Define KPIs, reporting requirements, and measurement strategies to help track automation value realization and operational performance.

- Execute and monitor approved implementations and lead or coordinate the triaging of production related issues to ensure stable operations.

- Proactively engage with senior business stakeholders to identify new automation opportunities and drive continuous process improvement.

- Create roll-up and aggregate reporting for various levels of leadership, communicating progress, outcomes, risks, and optimization opportunities.

- Create, manage, and enforce automation capability standards to ensure consistent, robust, and supportable implementations.

- Support process discovery and documentation efforts, including current state and future state process mapping and validation of automation benefits.

- Create and maintain requirements of documentation, solution designs, and standards ...