Director, Billing & Revenue Operations

What You'll Do

Looking to step into a high-impact leadership role within a complex professional services firm?
As Director of Billing & Revenue Operations, you’ll own the firm’s end-to-end billing lifecycle, lead a centralized on-shore/off-shore delivery model, and partner closely with firm leadership and practice leaders to drive billing excellence, improve realization, and support scalable growth across a multi-office public accounting firm.

Revenue Operations Leadership


* Lead the firm’s billing and revenue operations function, including:
+ Centralized billing execution
+ Revenue realization support
+ Governance over billing-related policies and processes


* Establish firm-wide standards, controls, and performance expectations for billing and revenue operations


* Ensure alignment between engagement economics, billing execution, and financial reporting

Centralized Billing Strategy & Execution


* Design, implement, and continuously improve the firm’s centralized billing operating model


* Ensure accurate and timely billing across all engagement types:
+ Time & materials
+ Fixed fee
+ Retainers
+ Milestone and progress billing


* Oversee unbilled WIP management, billing cycle times, and write-ups/write-downs


* Serve as the executive escalation point for complex, sensitive, or high-risk billing matters

Off-Shore / Global Delivery Management


* Provide strategic oversight of off-shore billing and revenue operations teams


* Define operating models, SLAs, productivity benchmarks, and quality standards


* Partner with global delivery leadership on workforce planning, capacity management, and scalability


* Ensure effective time-zone coordination, governance, and escalation protocols


* Drive documentation, training, and knowledge transfer for off-shore teams

Partner & Practice Engagement


* Act as a strategic advisor to engagement partners and practice leaders on:
+ Billing strategy and execution
+ Engagement economics and realization optimization
+ Complex or non-standard billing arrangements


* Influence partner behavior through data-driven insights and consistent governance


* Support firm initiatives related to pricing models, engagement structures, and profitability

Reporting, Analytics & Insights


* Develop and own billing and revenue operations dashboards and KPIs, including:
+ Billing cycle time
+ Unbilled WIP aging
+ Realization and margin impact
+ Write-ups/write-downs
+ Offshore productivity and quality metrics


* Provide actionable insights to executive leadership and the partnership


* Use data and trend analysis to drive continuous improvement and strategic decisions

Systems, Automation & Process Transformation


* Own billing and revenue operations processes within the firm’s practice managem...