Jr. IT support specialist

Join our dynamic IT Support team and become an essential part of delivering exceptional service experiences! We're looking for an enthusiastic IT Support Professional to help drive our commitment to excellence in end-user support.

What will you do:

Infrastructure support and maintenance


* Provide the support for critical infrastructure incidents, including performing root cause analysis and implementing long-term solutions.


* Proactively monitor, maintain, and troubleshoot IT infrastructure components such as servers, networks, and storage.

Project Implementation and Upgrades


* Participate in the design, planning, and implementation of new infrastructure projects and upgrades.


* Coordinate the migration, testing, and configuration of new infrastructure components.


* Participate in projects as required.

Documentation and Process Management


* Create and maintain comprehensive documentation for infrastructure systems, configurations, and procedures.

Collaboration and Vendor Management


* Collaborate with other global/region teams (e.g., network, security, application development) and business partners to ensure seamless operations and successful project delivery.


* Work with external vendors for infrastructure-related services and solutions.


* Collaborate with other IT groups and business partners as required, including regular interaction with external vendors.

Communication for End User Support

Profile and Professional Experience Requirements


* 2-5 years of experience working as an End user support / IT Infrastructure Specialist or similar role.


* Demonstrated experience with current IT infrastructure technologies


* Strong proficiency in network fundamentals (TCP/IP, routing, switching, firewalls).


* Familiarity with monitoring and logging tools for infrastructure performance and health.


* Technical proficiency with Cisco networking equipment and Microsoft technologies (Active Directory, Exchange, Office 365)


* Hands-on field service and installation experience for infrastructure hardware.

Technical Skills / Personal Skills


* Bachelor's degree or equivalent job-related experience


* Excellent analytical and problem-solving skills


* Good English and Korean language skills - written & spoken


* Business travel to local sites


* Project Coordination


* Ability to teach technical concepts / translate documentation


* Process-oriented with strong attention to detail in infrastructure configurations


* Flexible schedule, with availability for after-hours support as needed for infrastructure incidents


* Service Oriented, with a focus on delivering reliable infrastructure services


* Good communication skills with strong learning ability and desire to take ownership

What's in it for you:


* Opportunity to develop expertise across multiple technical domains


* Supportive environment focused on professional growth and skil...