Director, EHS Sales & Client Services

JOB DESCRIPTION

Chubb Risk Consulting is seeking a Director, Sales and Client Services to lead new sales initiatives, drive growth within existing accounts, and foster strong client relationships.

This role will be responsible for delivering environmental health and safety and risk engineering solutions, ensuring exceptional client stewardship and comprehensive account management.

Duties and Responsibilities

New Business


* Develop and maintain productive, professional relationships with key personnel and decision-makers for Environmental, Health, and Safety (EHS) and property risk engineering consulting services.


* Achieve direct sales objectives by collaborating with clients and prospects to analyze needs, gather data, and develop or propose solutions.


* Utilize Customer Relationship Management (CRM) tools to track and measure key sales metrics and implement targeted industry, service, and account strategies.


* Coordinate activities to enhance the organization's presence, commitment, and capabilities in local, regional, national, and international markets.

Client Services


* Meet assigned targets for profitable account retention and expansion revenue, while exceeding key objectives for designated accounts.


* Foster and sustain positive client relationships and deliver a high-quality customer experience to ensure consistently high levels of client satisfaction.


* Proactively assess, clarify, and validate client needs on an ongoing basis.


* Conduct technical field work within your area of expertise, such as assessments, evaluations, or audits related to EHS or property risk engineering.


* Execute activities to ensure successful project completion within budget and established timelines.

Responsibilities include pre-project planning, coordination, stakeholder engagement, regular communication (such as project status updates), managing change requests, project accounting, and invoicing.

Key Metrics


* Achieve sales objectives, including both retention/expansion of existing business and acquisition of new business.


* Meet account revenue goals.


* Attain billable hours targets through account management and technical field work.


* Meet pipeline and forecast objectives.

QUALIFICATIONS



* Bachelor's degree from a regionally accredited institution, preferably in a science or engineering-related field


* Minimum of five years of experience in the Environmental, Health, and Safety (EHS) field; consulting experience preferred


* Experience in sales, with experience in an EHS consulting environment considered an advantage


* Strong marketing orientation with a track record of consultative sales success in the Environmental, Health, and Safety (EHS) sector


* Proven ability to manage deadlines and perform effectively in a fast-paced environment


* Demonstrated skills in conflict resolution, both within the organization and with external stakeholders


* Excelle...