Admissions Coordinator - SUD

Position Summary:

Admission Coordinator I respond to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions:


* Follow the checklist to ensure all steps to an admission have been properly taken


* Keep referral information up to date and in an accessible location.


* Effectively discern if a caller meets initial criteria (within 2-3 minutes)


* Efficiently refer caller out to network partners if and when they fail to qualify


* Speak passionately about the program while controlling the flow and direction of the call


* Ability to efficiently gather pertinent information in initial call while inputting in CRM


* Obtain referral and treatment team information


* Gather all insurance info and promptly initiate verification process


* Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization


* Keep family engaged in communication and informed of next steps


* Conduct pre-admission screenings


* Gather medical data/records


* Gather clinical data and treatment team information


* Identify clinical or medical red flags and alert appropriate personnel


* Obtain appropriate approvals when indicated (medical, clinical, etc.)


* Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans


* Proper coordination with business office and management personnel to complete SCA


* Communication with house regarding admissions and receive mutually agreeable admission time


* Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact


* Generate EHR record for incoming client


* Admission paperwork complete and in compliance


* Accurate and timely notations in CRM and EHR and all supporting data uploaded

Knowledge, Education, Experience:


* High School Diploma or equivalent


* Office etiquette


* Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

Employment Status: Full-Time

Schedule: Friday - Monday 9 AM - 7:30 PM

Work Location: On-Site

Compensation: Pay Range: $24-29/hr.