Parts COUNTER SALES -Buick & GMC

Job Title: Automotive Parts Counter Sales Representative (GM Experience Preferred)

Employment Type: Full-Time
Job Category: Parts / Fixed Operations
Location: Ron Marhofer Buick & GMC in North Canton, Ohio
Reports To: Parts Manager

Company Overview

At Ron Marhofer Auto Family, we have proudly served Northeast Ohio since 1919.

As a 3-Time Dealer of the Year, we are committed to delivering world-class experiences to our customers and our team members.

We believe the best candidates align with our core values:



* World-Class Experience


* Commitment to Excellence


* Teamwork


* Trust & Respect for the Individual


* Continuous Improvement

We invest in our people through strong leadership, modern facilities, and industry-leading benefits.

Position Summary

The Automotive Parts Counter Sales Representative is responsible for providing exceptional service to both internal service technicians and external retail/wholesale customers.

This role requires strong product knowledge, efficiency, and accuracy in parts lookup, ordering, and inventory management.

The ideal candidate has previous dealership parts experience, with General Motors (GM) knowledge strongly preferred, and thrives in a fast-paced, process-driven environment.

Essential Duties & Responsibilities



* Assist retail, wholesale, and internal customers with parts inquiries and purchases


* Accurately identify parts using OEM catalogs, EPC systems, and VIN decoding


* Maintain efficient parts ordering, receiving, and stocking processes


* Ensure proper pricing, invoicing, and documentation for all transactions


* Collaborate closely with service advisors and technicians to support workflow


* Monitor and maintain inventory levels, including special orders and backorders


* Follow all GM parts procedures, dealership policies, and compliance standards


* Maintain clean, organized, and customer-ready parts counter and inventory areas


* Upsell related parts and accessories to maximize customer value and dealership profitability


* Deliver a world-class customer experience with every interaction

Required Qualifications



* Previous automotive dealership parts counter experience (REQUIRED)


* General Motors (GM) parts experience preferred


* Strong understanding of parts lookup systems and dealership workflows


* Ability to read and interpret parts diagrams and technical data


* Excellent communication and customer service skills


* close attention to detail and strong organizational skills


* Ability to work efficiently in a fast-paced environment


* Basic computer proficiency (DMS, EPC, inventory systems)

Preferred Attributes



* Approachability: Works collaboratively with team members and supports dealership operations


* Process Orientation: Follows established procedures while identifying opportunities for improvement


* Strong sense of urgency and acco...