Experience Design Executive Director - Connected Banking

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director in Connected Banking you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape.

Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy.

Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team.

A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base.

Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

Connected Banking empowers customers to live their best financial lives by bringing clarity, confidence, and control to everyday money decisions.

Through tools such as Credit Journey and intuitive spend and save experiences, we help customers understand their financial health, track progress, and take meaningful action.

Our team focuses on designing connected, data-informed experiences that translate complex financial information into simple, actionable insights-supporting customers at every stage of their financial journey.

Job responsibilities


* Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture


* Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management


* Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach


* Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.

Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide


* Set and scale the experience vision for Connected Banking by defining end-to-end journeys, experience principles, and quality standards that align customer needs with business and platform strategy.


* Serve as a senior design leader and advisor, partnering with UX Research and Content, leading design, and representing experience design in executive forums, influencing cross-organizational decisions on complex customer and platform challenges.


* Own experience outcomes, partnering with line of business leaders and Product, Technology...