Storyteller/Content Design Senior Associate

Join our team as a Storyteller, capturing stories in a variety of formats to bring our technology innovation to life.

Turn complex concepts into clear, compelling designs for diverse audiences.

As a storyteller and technology marketer in Compliance, this role turns complex engineering and data initiatives into compelling stories that inspire action-showcasing how our technology unlocks business value, elevates customer experiences, and advances our strategic priorities.

You will partner with product leaders, engineers, and business stakeholders to uncover the "why," shape the "how," and craft the "so what," ensuring our technology stories resonate across audiences and channels.

Job Summary:

You will own end-to-end digital content creation-planning calendars, developing multi-format assets (infographics, creative articles, videos, motion graphics), and iterating based on engagement analytics.

Strong digital design capabilities are essential, including visual storytelling, brand-consistent layouts, and data visualization that clarifies complex concepts.

The ideal candidate brings fluency across modern content tools and platforms, an eye for narrative structure, and the ability to tailor messages for executive, technical, and non-technical audiences while adhering to brand and compliance guidelines.

Job Responsibilities:


* Develop and implement content strategies for products and features, ensuring alignment with UX principles and business objectives.


* Collaborate with cross-functional teams to create engaging, user-friendly content for diverse audiences.


* Create and maintain content models, taxonomies, and IA to improve findability and structure.


* Adopt brand voice to produce clear, concise content that communicates complex concepts effectively.


* Analyze content performance metrics and provide data-driven recommendations to optimize user experiences.


* Coach colleagues in storytelling fundamentals, run skill-sharing workshops, and develop templates and playbooks that help teams communicate their work with clarity and impact.


* Mentoring others-from engineers to product owners-you'll foster a shared, repeatable approach to story-driven marketing that elevates our collective voice and accelerates adoption of key initiatives.

Required Qualifications, capabilities, and skills


* 5+ years of experience in marketing design for products and platforms.


* Experience creating content architectures and applying storytelling to design high-quality designs.


* Demonstrated application of accessibility guidelines and inclusive design.


* Experience with iterative design, incorporating user feedback and insights for continuous improvement.


* Proficient technical literacy in content platforms and how they impact user experience.


* Adaptive learner with familiarity across financial services products and offerings.

Preferred Qualifications, capabilities, and skills


* Translate research i...