Systems Support Engineer

Key Responsibilities 

 


* Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.


* Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.


* Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.


* Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.


* Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).


* Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.

 

Key Requirements


* Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).


* 3+ years of experience in IT infrastructure, cloud operations, system administration, or support engineering roles.


* Basic understanding of SSL/TLS, PKI, CSR, CRT, and PFX certificates.


* Foundational knowledge of Windows Server, IIS, and Windows Certificate Store.


* Exposure to Microsoft Azure (VMs, App Services, Azure Key Vault preferred).


* Comfortable working with command-line tools and basic PowerShell scripting.


* Ability to handle assigned tasks end-to-end, track progress, and provide timely updates.


* Experience or interest in reporting, data tracking, and documentation, with exposure to Power BI considered a strong advantage.


* Strong written and verbal communication skills, especially for status updates, reporting, and documentation.


* Willingness to work in a 24x7 support environment (9-hour shifts), including on-call rotations as required.


* High attention to detail, sense of responsibility, and willingness to learn.

 

Preferred Qualifications


* Exposure to Azure Key Vault, load balancers (F5), and basic networking concepts (DNS, HTTPS).


* Familiarity with ServiceNow or other ITSM tools.


* Understanding of ITIL best practices.


* Exposure to healthcare applications or regulated environments is an added advantage.

 

Education


* Bachelor’s Degree in Computer Science / Information Technology or equivalent.

 

 

Mandatory Skills – Certificate Lifecycle, Azure, Windows, System Engineer

 

Location (if remote working) – remote working but prefer Vadodara location

 

Shift timings - 24x7 support environment (9-hour shifts), including on-call rotations as required.