Interim Spa Manager

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide assistance, guidance and leadership to The Spa Team, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.

This position oversees The Spa in the absence of the Spa Director.

Essential Duties and Responsibilities


* Support Spa Director regarding spa's daily quality process including goal communication, associate improvement, compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution.

Provide assistance in disseminating feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.


* In conjunction with Spa Director and based on approved staffing plans: interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Supervisor(s), Therapists, Front Desk and Attendants.


* Communicate both verbally and in writing to provide clear direction to staff.


* Assign and instruct Spa Therapists and Associates in details of work.

Observe performance and encourage improvement.

Monitor business levels and hotel occupancy and make staffing adjustments accordingly.


* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.


* Support established budgeting, forecasting, cost, and inventory controls.


* Assist in preparation of forecast expenses and actual results for the spa revenue and expenses.


* Provide expertise with regard to the spa's core business vis-à-vis company meetings and activities.


* Be avail...