Product Line Manager, Premium Services

Product Line Manager, Premium Services

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Job Family Definition

Designs, plans, develops, and leads a portfolio of premium network services that define the company's highest-tier customer experience.

Owns the end-to-end lifecycle of Elevate offerings, including Premium Support, Optimization Services, and Lifecycle Services from concept and definition through launch, scale, and end-of-life.

Ensures Elevate services deliver differentiated value, measurable customer outcomes, and sustained recurring revenue growth across the Network Services portfolio.

Management Level Definition

Recognized authority with unique mastery of network services, customer experience design, and recurring revenue services business models.

Operates independently in highly complex and ambiguous domains that are critical to the company's long-term success.

Develops strategy, sets functional direction, and drives innovative service concepts that materially impact customer retention, expansion, and brand trust.

Leads and mentors a senior product management team and provides functional leadership across large, cross-division initiatives.

Role Purpose

Accountable for defining, delivering, and continuously improving the premier customer experience within Network Services.

This role leads the Elevate Product Management function, ensuring the company's most strategic customers receive differentiated, outcome-driven services across the full lifecycle, from onboarding and optimization to ongoing support, renewal, and value realization.

Key Responsibilities

Portfolio & Experience Strategy

• Owns and drives the end-to-end product and experience strategy for the Elevate services portfolio, including Premium Support, Optimization Services, and Lifecycle Services.
• Defines what 'premier experience' means in clear, measurable terms and translates that vision into scalable service capabilities.
• Establishes multi-year roadmaps aligned to customer needs, market trends, and company strategy.

Customer Value & Market Leadership

• Builds compelling value propositions, target customer segmentation, and business cases tied to retention, expansion, and lifetime value.
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