Operations Engineer - TechOps

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role: Operations Engineer, TechOps

As an Operations Engineer, you will be part of the Global TechOps Operations team to enable automated infrastructure operations for the entire company. In this role, you’ll be responsible for advancing ServiceNow development to enable automated services, leveraging both internal and external AI tools to drive our zero-touch initiatives. Finally, you will play a key role in piloting and scaling these technical capabilities across our global service domains, ensuring innovation is shared across Network, Cloud, Workplace, and Identity.

Your Responsibilities:


* Develop and orchestrate automation workflows within ServiceNow (using Now Assist) to reduce manual "toil" and streamline global service requests.


* Lead technical pilots for new AI and automation capabilities, adapting and scaling successful solutions across all core infrastructure service lines.


* Collaborate with the ElancoGPT platform team to integrate technical knowledge and enhance AI-driven troubleshooting and support for the enterprise.


* Analyze operational data and user pain points to design, test, and deploy "zero-touch" infrastructure solutions that delight our global user base.


* Create technical documentation, process flows, and engagement materials (such as Tech Talks) to drive the adoption of modern TechOps practices.

What You Need to Succeed (minimum qualifications):


* Education: Bachelor’s Degree in Engineering, Computer Science, or a related technical field.


* Experience: A minimum of 1 year of experience in a technical or information technology environment (including placement or internship experience).


* Strong technical problem-solving skills and an engineering mindset focused on automation and process improvement.

What will give you a competitive edge (preferred qualifications):


* Hands-on experience or a strong interest in ServiceNow development and AI/Machine Learning (AIOps).


* Foundational knowledge of global infrastructure domains (Network, Cloud/Hosting, Identity, or Security).


* Proven ability to translate complex...