Supervisor, Document Control Specialist

Supervisor, Document Control Specialist (Onsite)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Supervisor, Document Control Specialist position within the Document Management Group will oversee team members that handle the daily pull runs of perfecting documents, oversee production teams for the Title Vault and Research, ensure SLA compliance, oversee daily operations, daily report generation, handle urgent client tasks and needs, and ensure the Title Vault is clean, condensed, organized, and operating at peak efficiency.

This position is a fast paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.

The Supervisor will be responsible for training, coaching, hiring and all aspects of leadership for their team. 

Key Responsibilities


* Allocates assignments, monitors team performance, coaches, trains, mentors, and provides guidance to staff to ensure business goals and objectives are achieved.


* Manage a high volume of tasks in a timely, accurate and efficient manner.


* Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients.


* Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.


* Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities.


* Be a frontline resource for requests and questions for all areas of the department.


* Use company proprietary software for research and data entry.


* Research, analyze and resolve problems in a timely manner.


* Be a positive role model to team members in all areas of performance.


* Interview applicants and make recommendations for hiring.


* Participate in employee recognition.


* Perform other duties, as necessary.


* As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.

Minimum Qualifications and Experience


* High School Diploma, General Educational Development (GED) or comparable...