Technical Program Manager

Job Description

Hybrid role 3X a week in office in Memphis, TN or Elk Grove, CA; no remote capabilities

Position Summary:

The Technical Program Manager (TPM) will play a pivotal role in elevating our technology organization by driving structured demand and capacity planning, leading cross-functional initiatives, and supporting the development of a global SaaS platform.

This role operates at the intersection of strategy, execution, and technical leadership, requiring a TPM who thrives in fast-paced environments, brings strong operational rigor, and has a proven ability to contribute to the transformation and maturation of technical teams while delivering complex, large-scale programs.

Position Responsibilities - Other duties may be assigned:

1.

Technology Organization Transformation


* Assess and elevate engineering delivery processes and governance frameworks


* Implement scalable program management practices across multiple product teams


* Establish standardized intake, prioritization, and execution models


* Leverage modern Agile/Lean methodologies where appropriate


* Partner with Engineering leadership to improve delivery predictability, transparency, and operational maturity

2.

Demand Management & Capacity Planning


* Lead enterprise-wide demand intake and capacity assessment processes


* Develop and maintain capacity planning frameworks aligned with business priorities and strategic objectives


* Create visibility into engineering utilization, trade-offs, and roadmap feasibility


* Establish reporting dashboards and KPIs to measure throughput, delivery health, and resource allocation

3.

Program and Platform Delivery


* Serve as a key program lead for the delivery of the company's global SaaS platform initiative


* Drive cross-functional alignment across Product, Engineering, Architecture, Security, Compliance, and Operations


* Define program structure, milestones, and governance


* Identify and mitigate technical and operational risks


* Ensure alignment with scalability, multi-tenant architecture, compliance, and global deployment requirements

4.

Communication & Stakeholder Management


* Act as a trusted partner to senior technology and business leaders.


* Create clear, concise communication for executive team, stakeholders and other business leaders, highlighting status, risks, and decision points.


* Facilitate alignment across teams.

Expectations


* Operate at a senior strategic level while working as a hands-on Technical Program Manager


* Bring effective structure without creating bureaucracy


* Effectively influence teams and leaders and consistently maintain trust


* Drive alignment across competing priorities


* Translate complex technical initiatives into clear executive-level narratives


* Deliver measurable improvements in planning accuracy, predictability, and execution


* Drive accountability while fostering a collabo...