Digital Product Manager

Your Job

Georgia-Pacific (GP) is offering an exciting opportunity for a Digital Product Manager to join our Building Products Customer Experience team.

This role supports salesforce customer relationship management platform as well as GP Toolbox, our customer self-service portal with responsibility spanning strategy, delivery, and sustainment.

The Product Manager will work closely with business partners and technology teams to drive measurable improvements in customer experience and operational efficiency.

What You Will Do



* End-to-end responsibility for designated customer-facing platforms and capabilities (e.g., salesforce CRM systems, customer portals, self-service tools, platform integrations).



* Define and maintain product vision and roadmap aligned with customer experience priorities, go-to-market strategy, and company business goals


* Establish and monitor key success metrics to gauge platform performance


* Lead requirements definition, sprint planning, and release management in close partnership with business stakeholders and IT teams


* Drive cross-functional alignment across sales, marketing, and IT capabilities to ensure platform changes deliver business outcomes through platform performance and adoption


* Own delivery timeline (new functionality and issue resolution) and proactively bring forward risks that may put timelines and deliverables in jeopardy

Ensure that all product decisions are aligned with the desired customer experience and business outcomes.

Lead and develop a team of Product Owners and Business Analysts to deliver business value


* Ensure team focuses on consistent messaging, timely follow-up and a customer focused mindset to deliver successful implementations of impactful features and functionalities.


* Cultivate partnerships and trusted relationships with key stakeholders (internal and external) and collaborators, obtaining in-depth knowledge of business processes and priorities to ensure everyone is working toward a shared vision and outcomes.


* Drive effective prioritization and evaluation of trade-offs, focused on delivering value and meeting business objectives.


* Hold oneself and others accountable for achieving results and demonstrating behaviors consistent with organizational values.

Maintain proactive and transparent communication with stakeholders and senior leadership, consistently reporting on progress, risks, and value delivered through the owned platforms.

Partner with sales and marketing teams on communication strategies for Salesforce and GP Toolbox customer portal users.

Who You Are (Basic Qualifications)


* Bachelor's degree in business administration, computer science, related field, or equivalent work experience


* Experience owning a digital product or platform end-to-end, ideally supporting customer-facing or internal CX capabilities


* Strong ability to translate customer and business needs into clear product requir...