IT Platform Engineer

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The IT Platform Engineer will be responsible for maintaining IT Platforms, especially availability, performance, reliability, and compliance with regulations. 

The selected candidate will be required to work a hybrid schedule (3 days in office/2 remote) out of our Dallas, TX, or Cincinnati, OH office.

No relocation assistance is being offered with this role.

Key Accountabilities/Deliverables:



* Act as the primary point of contact and technical owner for assigned business-critical applications, including day-to-day operational support, troubleshooting, and lifecycle management.


* Administer, support, and optimize Microsoft Azure infrastructure and services, including virtual machines, storage, networking, identity, and security components.


* Collaborate with application vendors and internal stakeholders to resolve incidents, implement enhancements, and plan upgrades or migrations.


* Provide Tier 2 / Tier 3 technical support and serve as an escalation point for complex application and platform issues.


* Monitor system health, availability, and performance; proactively identify risks and recommend improvements.


* Participate in change management processes, including documenting changes, following established runbooks, and ensuring repeatable and auditable procedures.


* Maintain accurate and up-to-date documentation, including system diagrams, application ownership, SOPs, and recovery procedures.


* Support security, compliance, backup, and disaster recovery requirements for assigned platforms and applications.


* Work closely with other platform engineers, DBAs, and infrastructure teams to ensure integrated and reliable solutions.


* Other duties as assigned.

Technical Knowledge and Understanding:


* Strong hands-on experience with Microsoft Azure and AWS, including core IaaS and PaaS services. 


* Advanced knowledge of Windows Server operating systems and associated services (Active Directory, DNS, Group Policy, IIS, etc.). 


* Experience supporting enterprise applications in production environments, including vendor-managed and internally hosted solutions. 


* Solid understanding of networking concepts, security principles, and identity management in hybrid and cloud environments. 


* Ability to analyze complex technical issues, identify root causes, and implement sustainable solutions. 


* Strong documentation, communication, and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders. 


* Highly organized, detail-oriented, and service-focused, with the ability to manage multiple priorities simultaneously. 


* Demonstrated ability to leverage available technical resources and escalate appropriately when required. 

Experience:


* Bachelor’s degree from a four-year college or university preferred; or equivalent combination of education and relevant work experience. 


* 4+ years of hands-on exp...