Buildings Claims Coordinator

Role Overview

The Buildings Claims Coordinator is responsible for investigating, validating, and resolving customer claims related to billing, delivery, product quality, or service issues.

This role plays a critical part in maintaining customer trust, ensuring timely resolution of concerns, and protecting the company's financial accuracy.

The coordinator works closely with internal teams to identify root causes and support process improvements.

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Key Responsibilities

Claims Processing & Validation

• Receive, review, and process customer claims in compliance with company policies and procedures.

• Validate claim accuracy by examining documentation, transaction history, and operational data.

• Assess claim legitimacy to recommend approval, adjustment, or denial.

Cross-Functional Investigation

• Collaborate with internal departments-including logistics, finance, operations, and quality-to investigate root causes.

• Gather necessary information, supporting evidence, and corrective actions from relevant teams.

Customer & Stakeholder Communication

• Provide timely updates to customers regarding claim status, required documentation, and final resolution.

• Communicate outcomes clearly to internal stakeholders, ensuring alignment and transparency.

Documentation & Reporting

• Maintain comprehensive claim records, supporting documents, and resolution logs for audit and reporting purposes.

• Prepare reports on claim trends, recurring issues, and operational gaps.

Continuous Improvement

• Identify process gaps and recurring issues that lead to claims.

• Participate in continuous improvement initiatives to support operational efficiency and claims reduction.

• Provide feedback to leadership on risks and opportunities.


* Must possess a Bachelor's Degree in any course or track;


* Good communication skills


* Willingness to work during US BUSINESS HOURS.


* Strong customer service orientation with excellent communication and problem-solving abilities


* Demonstrated ability to handle multiple tasks while maintaining attention to detail


* Experience with order processing systems and customer relationship management tools


* Proven track record of meeting customer satisfaction goals


* Ability to work independently while contributing to team success

Let us learn about you! Apply today.

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