IT Operations Specialist Senior

Join Delta Dental of Missouri as a Senior IT Operations Specialist! We're looking for an experienced professional to manage complex technical issues, mentor junior staff, and drive process improvements.

You'll ensure smooth IT operations, support end-users, and collaborate on exciting projects.

If you have expertise in Microsoft Intune, VMware, and Office 365, and thrive in a hybrid work environment, apply now to be part of our dynamic team!

General Description

We are seeking a knowledgeable and experienced IT Operations Specialist Senior to join our IT organization.

The IT Operations Specialist Senior is a critical member of the IT support team, responsible for managing and resolving complex technical issues, mentoring junior team members, and implementing process improvements.

This role ensures the smooth operation of IT systems and provides exceptional support to end-users while aligning with organizational goals and IT best practices.

Key Responsibilities

1.

Technical Support & Issue Resolution:

• Provide advanced-level troubleshooting and resolution for hardware, software, and network issues.

• Respond to submitted and escalated tickets from Tier 1 and Tier 2 support staff, ensuring timely resolution.

• Document all issues, resolutions, and system changes in the ticketing system.

2.

System Administration & Maintenance:

• Monitor and maintain end-user devices, operating systems, and software applications.

• Manage and troubleshoot network configurations, including VPNs, DNS, DHCP, and firewalls.

•  Administer Microsoft Intune to manage and support mobile device management (MDM) solutions, including device enrollment, policy management, and application deployment.

• Manage and maintain Office 365 applications and services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

• Configure, deploy, and maintain Microsoft environments, ensuring high availability, security, and performance.

• Monitor system performance, identify potential issues, and implement proactive measures to prevent downtime.

3.

User Training & Mentorship:

• Provide training and support to end-users on IT systems and tools.

• Mentor and guide junior Help Desk staff, assisting with skill development and knowledge sharing.

4.

Process Improvement & Documentation:

• Develop and update IT support documentation, knowledge bases, and procedures.

• Identify areas for process improvement and propose solutions to enhance efficiency and service quality.

• Stay up to date with emerging technologies and industry trends to recommend and implement improvements.

5.

Project Management & Collaboration:

• Lead or contribute to IT projects, such as system migrations, new technology implementations, and infrastructure upgrades.

• Collaborate with other departments and external vendors to resolve issues and deploy solutions.

6.

Compliance & Security:

• Ensure adherence to IT policies, procedures, and industry regulation...