Senior Director, Operations

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:
Full time

Department:
Administration

All Locations:
300 Ocean Avenue – Revere

Position Summary:
In collaboration with co-leadership and senior management, the Senior Director participates in organizational strategic planning, performance improvement initiatives, and the development of management standards that ensure compliance with regulatory requirements and alignment with stakeholder expectations.

The successful candidate will be able to perform the following responsibilities:

Strategic Leadership & Organizational Alignment


* Integrate the Health Center’s strategic priorities into the operational oversight of assigned departments and facilities.


* Serve as a key contributor to internal and external stakeholders, including patients, providers, staff, community partners, and local, state, and federal entities.


* Promote and operationalize the Health Center’s vision through:
+ Strong financial performance and fiscal accountability
+ Sustainable growth and access to services
+ Employee engagement and patient-centered care
+ Patient Access and Patient Experience

Collaborate with clinical and administrative leaders to develop and advance high-quality, efficient clinical care models that improve patient engagement and outcomes across main and satellite facilities

People Leadership & Workforce Development


* Provide direct supervision, mentorship, and leadership to assigned managers and directors.


* Support recruitment, hiring, onboarding, and training of a diverse and high-performing management team.


* Conduct performance evaluations and provide ongoing coaching and feedback.


* Partner with Administrative Directors, Directors, and Managers to ensure staff competency through education, training, and professional development initiatives.


* Foster a culture of accountability, teamwork, inclusion, and continuous improvement.

Operational Excellence & Service Delivery


* Develop, implement, and monitor systems that support efficient, hi...