Director - Pricing & Business Intelligence

What makes DHL great?  Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

 Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. 

Start YOUR career with DHL today…

DHL Express currently has an opening for a Director – Pricing & Business Intelligence in our Mississauga, ON. The role is responsible for leading the Canadian pricing & sales operations organization and shaping national pricing & sales strategy aligned with global and regional frameworks.

This role establishes and executes data driven strategies designed to optimize revenue, support customer acquisition and retention, and improve network profitability.

The Director will govern pricing models and processes (including WTP), drive automation and analytics transformation, and develop high impact insights to support commercial sales & finance operations.

The position also oversees sales compensation governance, commercial analytics, sales fundamentals and provides strategic decision support to senior leadership.

This role manages multiple teams, builds future talent pipelines, and ensures strong engagement across the Pricing & BI function.

How Will You Contribute to the Success of DHL?

Pricing Strategy & Leadership

• Lead the Canadian Pricing organization to develop competitive, consistent pricing aligned with global/regional frameworks.

• Develop and direct pricing strategies that drive customer acquisition, development, and retention across all segments in partnership with OPS, Finance, and Sales.

• Govern pricing model lifecycle (WTP), decisioning policies, and pricing integrity.

• Drive operational pricing strategy, including quoting and capacity level adjustments within Express network tools.

• Analyze DHL price performance & implement tariffs and pricing policies to improve competitiveness at account and system levels.

BI Analytics & Decision Support

• Oversee complex analysis to improve operating margins through capacity utilization, sales analysis, and product portfolio development.

• Develop statistical forecasts for revenue opportunities and communicate insights to key stakeholders.

• Conduct revenue studies to identify emerging business trends, analyze variances, and determine root causes driving changes in revenue performance.

• Produce executive level reporting consolidating data from multiple sources to track business unit objectives.

Process, Tools & Transformation

• Oversee the development and implementation of improve...