L-1855938: Commercial Loan Closing Operations Manager (CMCM37)

Join a team where your leadership drives impact for our clients and communities.

You'll elevate your career by leading a high-performing group that closes complex multifamily agency loans with excellence.

Grow your skills in strategy, coaching, and innovation while optimizing processes and controls.

Partner across sales, credit, underwriting, servicing, legal, title, and agencies to deliver a standout client experience.

Be part of a culture that values learning, accountability, and continuous improvement.

Job summary:

As a Loan Closing Operations Manager in Agency and Institutional Capital within our Commercial Real Estate organization, you lead a team delivering timely, accurate closings and deliveries for multifamily agency loans, ensuring consistent adherence to guidelines and firm standards .

You manage the originations pipeline, rate locks, funding, and delivery requirements while maintaining quality and efficiency that positively impact clients and the broader community .

You foster collaboration with partners across the closing lifecycle and champion a client-centric approach that enhances service at every step .

You build team capability through coaching, feedback, and performance management, cultivating a strong culture of accountability and growth .

You will also personally lead select complex transactions to keep your expertise current and set execution standards for the team .

You'll drive strategic initiatives that refine policies, practices, controls, and procedures to scale efficient closing processes and strengthen the control environment through effective governance and communication with key stakeholders .

Regular engagement with business partners aligns production goals and priorities, supporting consistency, predictability, and exceptional client outcomes across the portfolio .

Job responsibilities:


* Lead, coach, and develop a team of loan closers, setting clear goals and fostering a high-performance culture


* Manage the originations pipeline, ensuring accurate rate locks, timely closings, funding, and loan deliveries aligned with agency guidelines and firm standards


* Personally execute a select portfolio of complex transactions to maintain subject-matter expertise and influence best practices


* Champion a client-first experience across the closing lifecycle, proactively addressing issues and escalating as needed to drive resolution


* Strengthen cross-functional partnerships with sales, credit, underwriting, servicing, legal counsel, title companies, and agencies to align on strategy and priorities


* Drive strategic process improvements by evaluating policies, procedures, and controls to implement efficient, scalable closing practices


* Create and maintain a robust control environment, partnering with key control stakeholders through effective governance and communication routines


* Conduct ongoing performance management, engagement activities, and development planning to grow t...