Alternative Lending, General Management Executive Director

Join Chase's Connected Commerce Lending Innovation team and shape the future of consumer lending.

Drive product launches, optimize in-market solutions, and lead end-to-end business performance in a fast-paced, customer-focused environment.

As the Executive Director of General Management for Alternative Lending, you will have end-to-end ownership of both our existing lending product, Chase Pay in 4, and the development, launch, and optimization of new consumer lending products.

You will be responsible for full P&L management in partnership with Finance and Risk, ensuring financial performance and sustainable growth.

You will lead a high-performing team, collaborate with cross-functional partners, and balance strategic vision with hands-on operational execution.

Success in this role will be measured by your ability to manage in-market products while also preparing new products to go to market, drive adoption and grow the business-all while maintaining a strong controls environment and adhering to regulatory requirements.

Job Responsibilities:


* Drive the strategic development, launch, and optimization of consumer lending products, including defining value propositions, target audiences, and customer benefits.


* Own the P&L for all products, partnering closely with Finance and Risk to ensure financial targets are met.


* Lead and develop a high-performing team, fostering a culture of innovation and accountability.


* Manage business operations for existing products, with a focus on loss rates and operational excellence.


* Accelerate new product development, focusing on rapid go-to-market, adoption, pricing optimization, and revenue generation.


* Ensure compliance with all relevant laws and regulations, maintaining a robust controls environment.


* Collaborate with cross-functional teams (Product, Marketing, Analytics, Legal, Finance, Design, Risk) to deliver on business objectives and customer needs.


* Develop and monitor key performance metrics and dashboards to track product performance and inform decision-making.


* Serve as a subject matter expert on the US Buy Now, Pay Later (BNPL) market, maintaining up-to-date competitive insights.

Required qualifications, capabilities, and skills


* 10+ years of experience in strategy, general management, or a relevant domain, with a focus on consumer lending.


* Proven track record of managing new business or product launches and optimizing in-market products.


* Strong analytical skills, with experience in credit risk, financial modeling, and P&L management.


* Demonstrated success in leading teams and collaborating with cross-functional partners.


* Deep understanding of regulatory requirements and controls in a US banking environment.


* Excellent written and verbal communication skills, with experience presenting to executive audiences.


* Bachelor's degree required


* Comfort in a fast-paced, ambiguous, collaborative and cro...