Workup Liaison

Job Description

POSITION SUMMARY:
This position is responsible for managing critical portions of workup processes.

This includes timely coordination of designated steps in the workup process, workup related documentation, preparation, and completion of forms.

ACCOUNTABILITIES:
Workup Support and Vendor Management:
• Supports the complex database of more than 2,000 vendors, providers, apheresis, and collection centers that aid the clearance and donation process ranging from filgrastim administrators, and third-party physical exam.
• Responds to PE or Filgrastim requests from workup staff to locate vendors.

If the database has no available PE or Filgrastim resources in the donors' location.

Communicates progress and results in a timely manner to workup staff.
• Onboards all new vendors and conducts refresher trainings as needed.

This training/onboarding includes an overview of process steps and requirements, review of documents, expected service level agreements, service fees and payment.
• Maintains training documents for all vendors in the database to ensure current manufacturing requirements are met.
• Supports workup staff by creating Physical Exam or Filgrastim Administration documents.

Schedule All Filgrastim Injections:
• Monitor DC1WUL mailbox for FA requests from WUS.
• Access Salesforce database for current FA providers, or FA providers that may need retraining.
• Schedule donor and send paperwork to provider; train/retrain site if necessary; send details of appointment to WUS and enter in notes section of Starlink.
Pre-PE Calls:
• Receive list of PE's for following day.

Call site to verify paperwork and kits has been received and answer any questions provider has prior to donor's appointment.

Document PE confirmed in Starlink notes.
Other Responsibilities:
• Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws.

Adheres to OSHA guidelines as applicable.
• Supports NMDP project teams.
• Other duties as assigned based on location of this position.

REQUIRED QUALIFICATIONS:
Knowledge of:
• Demonstrated understanding of business concepts and best office practices, through previous work experience, to include the concept of confidentiality.
Ability to:
• Demonstrate advanced word processing, intermediate database, Adobe, and Excel spreadsheet software skills.
• Demonstrate excellent proofreading and editing, and customer service skills.
• Work independently; demonstrate excellent interpersonal, problem solving, oral and written communications skills.
• Maintain confidentiality; handle multiple priorities; and demonstrate excellent organization skills.
Education and/or Experience:
• High school diploma or GED is required.

A two year or four-year degree is preferred.

Further education ...