Content Design Vice President - Operating Model Enablement

Be the voice and storytelling engine that turns complex product, data, and agility work into crisp, executive-ready narratives-across digital experiences and senior leadership communications.

As a Vice President of Content Design in the Agility Centre of Enablement, you will shape clear, compelling narratives for both digital products and senior leaders-translating complex product, data, and agility work into executive ready stories and high-quality communication assets.

You will elevate the standard of internal communications through strong design craft, PowerPoint storytelling, and reusable patterns, operating as a trusted partner within an internal product and agility consultancy.

Job Responsibilities


* Own executive-ready storytelling and deck craft


* Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals


* Building reusable templates and raising the bar of communications for the whole team.


* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable


* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services


* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms


* Strong information design + editorial judgement:


* Advanced PowerPoint / presentation design mastery, including executive deck structuring, slide composition, and visual hierarchy;


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites


* Deep expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices


* Extensive experience facilitating workshops for product and experience design, creating compelling content journeys


* Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills


* Proficiency in Canva and Adobe Creative Suite

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of ...