Business Resiliency Manager

As our Resiliency Planning Lead, you'll be a strategic thought partner and a caretaker of talent: coaching, sponsoring, and growing diverse team of resiliency professionals while shaping how we plan, test, and improve resiliency across a complex operation.

You'll set clear, people-first direction and governance so stakeholders know what to do before, during, and after an incident.

Our mission is to continually strengthen our ability to deliver great products and services during any disruption while ensuring plans and summaries meet firm standards.

You'll measure success not just by outcomes of resiliency deliverables, but most importantly by the growth, engagement, and well-being of the people you lead.

As a Resiliency Planning Lead on the CCB Business Resiliency Planning team, you will set direction for resilience across plans and essential services, while strengthening your team culture, establishing a leadership operating rhythm (1:1s, coaching, recognition), and build succession depth while your team designs, tests, and continually improves plans that keep operations running.

You will ensure documentation is robust, current, and aligned with firm standards, while serving as a culture carrier who coaches CCB leaders, strengthens partnerships across operations, technology, and risk, while translating complex change into clear, actionable direction for stakeholders.

Job Responsibilities:


* Lead, coach, and develop a high-performing team of Resiliency Managers-hiring for excellence, setting a clear bar for leadership behaviors, and creating a culture of accountability, inclusion, and continuous learning.


* Lead with a servant mindset: listen deeply, earn trust, remove blockers, and enable teams to deliver-prioritizing psychological safety, inclusion, and clarity of purpose.


* Lead and inspire a positive culture-empowering team members, building a diverse leadership bench and succession pipeline, and fostering collaboration that bridges organizational pillars to deliver results.


* Foster a stakeholder-obsessed mindset-innovating how we engage business partners, simplifying the path to readiness, and embedding resilience into day-to-day operations and decision-making.


* Provide strategic leadership so all Business Resiliency Plans and Essential Service Summaries are robust, current, actionable, and aligned to firmwide standards-covering end-to-end processes, upstream/downstream dependencies, and clear roles and playbooks.


* Partner with process owners to design and embed planning that maintains service continuity across a range of scenarios (e.g., technology failures, vendor outages, cyber events, severe weather, and workforce disruptions), minimizing customer impact and time to recover.


* Use data-driven insights to inform decisions-establish and track readiness KPIs, highlight trends, and proactively address emerging risks.


* Communicate policy, program, and system changes with precision-translating co...