NAM Region Services CS&Q Leader

For this U.S.

based position, the expected compensation range is $168,800 - $253,200 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

"If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form"

About the Role

As the Services Customer Satisfaction & Quality Leader for North America (NAM), you will drive a regional strategy that elevates customer satisfaction, service quality, and operational excellence.

In this role, you will collaborate closely with country CS&Q leaders, operations, Customer Advocates, and field services teams to ensure seamless issue resolution, continuous improvement, and a strong Quality Culture across NAM.

What will you do:

Customer Experience


* Maintain close alignment with the Customer Advocate team to understand issue criticality and amplify the Customer Voice across the region.


* Track and eliminate roadblocks that impact NSS improvements for relevant customer touchpoints.


* Support and monitor country-level action plans to drive end-to-end improvements in Customer Satisfaction and Experience; promote cross-regional sharing of best practices.

Quality (I2P) Leadership


* Ensure strong engagement of country CS&Q and operations teams in managing quality issues and escalations.


* Serve as the primary escalation point for CMI/OSI/BRE processes, ensuring stakeholder accountability and timely resolution.


* Lead PRBs related to Field Service execution and drive OSAC/OSAP processes where safety risks are identified.


* Monitor and verify implementation of Field Service Bulletins (FSBs), with a focus on Immediate Action requirements.


* Conduct service quality SPS audits and follow up on corrective actions.
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