Premium and Technical Services Support

This position will support customer's inquiries related to product pre-sales & post-sales support, customer service inquiries and other requests within the defined Countries.

This person will require to coordinate with key internal parties to ensure that customer service request is handled in a timely manner by providing product information, needs and technical support effectively.

ESSENTIAL FUNCTIONS:


* Provide and document Primary level technical support for Customers.


* Document all incoming calls using CRM tool.


* Promote Schneider's existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor's product.


* Participate in various Technical & Customer Service & Sales Training Courses as required


* Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.


* Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.


* To perform Technical Assistance with all internal and external customers for all of Schneider's products.


* Conduct initial troubleshooting and support of Products by Schneider


* Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.

EDUCATION & EXPERIENCE REQUIRED


* Must be fluent in Bahasa Malaysia and English.


* Candidate must possess a bachelor's degree preferably in Engineering (EE, ECE) or equivalent experience.


* Must possess excellent skills in listening, expression and interrelationships


* Must be keen to details and be technically smart.


* Must be capable in working independently and utilize sound judgement.


* Ability to adjust quickly to reforming situations and express determination to achieve incessant improvement and excellent customer service


* Demonstrate ability to understand and explain technical information.


* Ability to solve customer problems via telephone, chat, web and email.


* Willing to work in Malaysia Hub

Let us learn about you! Apply today.

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