Licensing Support Associate

Licensing Support Associate

Role Overview

The Licensing Support Associate plays a key role in driving customer satisfaction, adoption, and retention of Schneider Electric's cloud-based data center monitoring solutions.

You will support customers throughout their post-sales journey-ensuring they realize value from ITE, addressing their operational needs, and guiding them toward long-term success with Schneider Electric's digital solutions.

Key Responsibilities

Customer Engagement & Value Delivery


* Serve as the primary post-sales point of contact for EcoStruxure IT Expert customers, ensuring smooth onboarding and deployment.


* Understand and document each customer's business goals, KPIs, operational challenges, and criteria for success.


* Conduct product walkthroughs, best-practice sessions, and periodic business reviews to ensure value realization and solution adoption.

Technical & Product Guidance


* Demonstrate key features of EcoStruxure IT Expert and related tools (Data Center Expert, IT Advisor, NetBotz, etc.) to help customers fully leverage the platform.


* Provide basic troubleshooting support and guide customers toward appropriate Schneider Electric resources for complex technical issues.


* Capture feedback on product usability, feature requests, and customer pain points and relay them to Product Management teams.

Account Management & Growth


* Proactively manage assigned accounts, maintaining regular touchpoints and monitoring adoption metrics.


* Identify expansion opportunities including upgraded subscriptions, training services, cloud migrations, or consulting solutions.


* Support renewal efforts in collaboration with Licensing & Renewals teams, ensuring timely and successful contract extensions.

Cross-Functional Collaboration


* Work closely with Sales, Technical Support, Professional Services, and Product teams to deliver a seamless customer experience.

Qualifications



* 1+ years of experience in customer success, technical account management, or IT services in a SaaS or data center environment.


* Strong understanding of IT infrastructure, networking fundamentals, and monitoring tools (experience with data center operations is a plus).


* Excellent communication, customer-facing, and analytical skills.


* Ability to translate technical concepts into clear, value-driven customer conversations.


* Experience supporting cloud-based platforms or enterprise software.


* Customer Empathy & Relationship Building


* Technical Aptitude


* Problem Solving & Critical Thinking


* Project & Account Management


* Communication & Stakeholder Coordination


* Data-Driven Decision Making

Let us learn about you! Apply today.

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