Deputy Manager - Global Customer Support

This is a technical support department [ GCS ] looking for 1-2 years automation experience who would get an
opportunity to learn and technically support Schneider automation customers globally.

This is a specialized
technical support department where you learn on various automation products to technically support installed
customer bases by identifying and analysing the customer issues on day-to-day basis.

Describe TAC role in brief:
The Global TAC SE EECI Team in Chennai provides advanced technical support to automation customers worldwide
in the field of process automation.

TAC's responsibility encompasses both hardware and software system analysis
for Foxboro DCS and Triconex systems, including upcoming versions.

TAC EECI, located in Chennai, servers as an
expansion of Schneider's TAC USA.

Direct Reporting to: TAC Manager - Global Customer Support

Roles & Responsibilities:
Providing technical support to SE process automation customers to solve both hardware, software and application
problems.

Analyzes reported issues based on system diagnostics, issue symptoms, and customer data.

Provide
timely solutions to the customer by independently understanding the site issues and reproducing them.

In the
event of a system bug, utilizes appropriate tools and procedures to communicate with the customer and escalate
the issue to Development.

Should possess knowledge of operations and protocols involving DCS, PLC and Safety
systems.

Responds to customer issues via telephone, email, and the web.

Supports SE teams, SE Field Service, Project
Operations, or other SE personnel with technical assistance.

Follows SE policies regarding escalation procedures in
critical or unique situations.

Establishes effective working relationships with customers, co-workers, and cross-departmental personnel by using
good communication skills.

Developing effective working relationships and clear communications with customers
from a wide variety of cultural and professional backgrounds is essential.

Management of TAC labs, including the documentation and management of LAB assets.

Support other TAC
analysts with the configuration of a system that can reproduce typical site issues in the lab.


* Bachelor's degree in Instrumentation, E.E or related Qualification.


* Knowledge of operations and protocols involving DCS, PLC and Safety systems


* Seeking experience with Computer Networking


* Knowledge on any programming language such as Linux, Python, C will be an added advantage.


* Knowledge on Communication protocols like OPC, Modbus, serial links, RS232/485, etc.

will be an added
advantage.

Let us learn about you! Apply today.

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