External Reporting Product Director - Payments - Executive Director

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Merchant Service External Reporting, you lead innovation through the development of products and features that delight customers.

As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities



* Build and own the end-to-end strategy, vision, and multi-year roadmap for external reporting channels, including Digital Reporting and Reporting APIs, grounded in industry best practices and competitive intelligence to ensure market differentiation and regulatory readiness.


* Govern the reporting backlog; prioritize work and ensure traceability from requirements through delivery.


* Define product north stars, measurable outcomes, and investment priorities; translate insights into phased delivery plans with KPIs and OKRs.


* Own executive-level client communications for reporting, including product demos, roadmap walkthroughs, escalations, and support for existing issues and new requirements.


* Conduct ongoing product surveys and structured listening programs to capture the Voice of the Client and integrate feedback into the strategic roadmap and quarterly planning.


* Partner with Sales and Marketing to develop positioning, collateral, and tailored RFP responses.


* Represent reporting capabilities in client pitches, due diligence, and commercial negotiations; define and socialize value propositions, use cases, and case studies that demonstrate client outcomes and platform differentiation.


* Establish and govern eligibility criteria for onboarding new clients to the modern reporting platform, including data, security, integration, and SLA considerations.


* Partner with the Migrations team to lead end-to-end migration programs from legacy reporting to modern platforms, including cutover planning, data validation, client readiness, post-migration stabilization, and decommissioning plans for legacy capabilities to reduce risk and total cost of ownership.


* Partner with Solutions, SRE, and Engineering to design and deliver client-centric reporting solutions and ensure day-to-day platform stability, availability, performance, and security, including incident response, continuous improvement, enhancements, A/B tests, and feature rollouts.


* Define and track platform usage and product health metrics (adoption, engagement, API usage, latency, error rates, NPS/CSAT) and produce clear, data-driven executive updates on delivery, risk, budget, and outcomes; build and lead a high-performing, cross-functional team and mentor product owners and program managers to scale best practices in p...