Program Manager II

Job Summary: The Program Manager II is a mid-level program management position.

Working with minimal supervision of a more senior program leader, the Program Manager II has responsibility for ensuring the planning and performance of assigned, generally more complex programs, throughout all phases of the program lifecycle.

The Program Manager II is responsible for the cost, schedule, quality, customer satisfaction, and technical performance of assigned programs and for using that successful execution to drive future growth.

The Program Manager II is responsible for effective customer communication, with minimal oversight from senior program leadership, to proactively respond to the customer, and gain customer trust by meeting commitments and quality standards.

This position will be required to forecast sales, new business, and gross profit on their programs, needed to meet the operational goals of the business unit.

The Program Manager II will direct program teams or Integrated Product Teams in achieving excellence in program execution through the use of Earned Value and other techniques to identify program issues and monitor program performance.

Portfolio value may vary depending on the mix of programs.

Responsibilities and Tasks:


* Holds self and team accountable for high performance standards and coaches the team to effectively manage changing priorities.


* Understands and effectively communicates program objectives to the team.

Relates how the program accomplishes the strategic plans of the Company and Business Area, and fosters strategic thinking.


* Leads the development of detailed project or program plans through the application of company Policies and Procedures and Program Management industry best practices.


* Leads assigned project teams in accordance with specific program plans to achieve program delivery and quality goals.


* Proactively prepares and interprets Risk and Opportunity analyses and financial reports to anticipate problems and take corrective action to prevent/mitigate problems, and plan for management reserves.


* Working with finance and Business Area leadership, prepares forecasts of new business, sales, and gross profit for annual operating plans for assigned programs.

Establishes program budgets and holds Control Account Managers responsible for adherence.


* Identifies continuous improvement opportunities to meet customer requirements by fostering an entrepreneurial and collaborative workforce.


* Builds, develops, and maintains close customer relationships, anticipates customer needs, creatively addresses customer issues, and continually pursues open communications to strategically expand the business.


* Assures customer satisfaction in terms of product performance, delivery, cost and contracted scope as the primary point of contact for the customer.


* Demonstrated ability to provides Business Area leadership and customer sufficient details of program performance, ris...