Services Manager

Services Manager

Earn £27,338 to £28,890 [pro rata] and great benefits including Health Cash Plan   

Permanent, part time (30 hpw)

Gateshead - Swanway and Winlaton

We can’t offer a CoS for this role

Home, a place where you belong  

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager (what we call the role internally) and lead our Gateshead LD team based at Winlaton to deliver person centred housing related support and make it a Great Place To Work for our colleagues!  You’ll manage our services which house customers with learning disabilities at Swanway and Winlaton.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! 

What you’ll do


* Leading our team of coordinators and concierge , you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 


* You’ll coach your team and manage individual and team performance  


* You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community


* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike  

Why join us

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.

Come and be part of one of the UK’s Great Places to Work!

You have  


* Great people skills, ability to communicate and understand where people are in their life


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  


* Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others


* Experience of delivering support in a housing or care environment  

Stronger together 

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* Work pattern: 30hrs over 5 days, Mon-Fri 


* Able to use technology for support work record keeping and housing management 


* You’ll need an Enhanced DBS check done and we pay for that.   

What’s in it for you? 


* 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


* Health cash plan saving you from £1140 per annum.

We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative ther...