Receptionist/Scheduler (WHWC)

Role Overview & Responsibilities

Position Summary

The Receptionist Scheduler serves as the first point of contact for patients and

clients, providing professional front-office support in a clinical setting.

This role

ensures accurate patient registration, scheduling, documentation, and coordination

of services to support a positive patient experience and efficient clinic operations.

Scope and Impact

Responsible for managing front desk operations, supporting multiple departments

with scheduling and patient coordination, and maintaining accurate documentation

within the Electronic Health Record (EHR) system.

Directly impacts patient

satisfaction, clinic flow, and revenue cycle accuracy.

Decision Making Authority

Exercises independent judgment in prioritizing patient needs, managing

appointment urgency, resolving scheduling conflicts, and escalating concerns to

leadership when appropriate.

Interactions / Working Relationships

Frequent interaction with patients, families, clinical staff, leadership, and external

providers.

Regular communication via phone, email, internal messaging platforms,

and in-person coordination.

Essential Duties and Responsibilities

• Greet and check-in patients in a courteous and professional manner

(15%).

• Schedule, reschedule, and confirm appointments across departments,

including transportation and internal referrals (20%).

• Answer and route incoming calls; document detailed and accurate

information in organizational systems (10%).

• Collect, verify, and document patient demographic, insurance, and

payment information in the EHR (10%).

• Collect payments, issue receipts, and prepare daily deposits in accordance

with department policies (10%).

• Perform chart checks, review patient histories, and complete next-day

and future chart preparation (10%).

• Coordinate with clinical staff to manage patient flow and enhance patient

experience (10%).

• Handle patient inquiries and complaints with empathy; escalate issues as

needed (5%).

• Process external medical record requests and complete follow-ups (5%).

• Maintain front office organization, respond to internal communications,

complete EHR inbox tasks, and support administrative functions

including filing and data entry (5%).

Supervisory or Leadership Responsibilities

This position does not supervise others.

Qualifications

Minimum Qualifications (Required)

• Education: High school diploma or equivalent required.

• Licenses/Certifications: None required

• Experience: Minimum one year of experience as a medical receptionist

required.

Experience with Electronic Health Record (EHR) systems required.

• Bilingual proficiency in Spanish (required).

Preferred Qualifications

• Knowledge of medical terminology and procedures.

• Proficiency in medical management software.

• Additional experience in a clinical setting.

Knowledge, Skills, and Abilities (KSAs)

Strong interpersonal, organizational, and...