Customer Service Specialist

Customer Service Specialist

Job Description

Responsibilities/Duties/Deliverables

1.

Order Management: Ensure timely order confirmation, delivery scheduling, and accurate invoicing.

2. Customer Support: Provide professional and timely responses to key accounts, distributors, and e‑commerce partners regarding customer inquiries, including but not limited to out-of-stock (OOS), delisting, and pricing discrepancies.

3. Cross‑functional Collaboration: Work closely with logistics and supply chain teams to ensure product availability and on‑time delivery; coordinate with sales, finance, and trade marketing teams to resolve customer‑related issues.

Influence

Main communication partners are included:

1.

Commercial team: National sales leader, key account, trade marketing,

2. Cross functional: logistics, finance, planning,

3.

External: third party, customers etc.

Frequency: daily

Primary Location

Taipei Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time