Logistics & Customer service Manager

Logistics & Customer service Manager

Job Description

Responsibilities/Duties/Deliverables

Ø CSC & Logistics Operations Management

1.

Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g., OTD, inventory accuracy, cost control, damage rate).

2.

Standardize and continuously improve logistics processes (e.g., WMS interface, order fulfillment, return flow).

3.

Manage inbound, outbound, and international logistics operations to ensure

compliance with legal and customer requirements.

4.

Ensure high accuracy in order processing and timely delivery.

5.

Monitor service KPIs (OTIF – On Time In Full, fill rate, response time).

Ø 3PL Management and Performance Review

1.

Act as the main liaison between the company and 3PL providers.

Manage contracts, performance reviews, and monthly business review meetings.

2.

Establish 3PL selection and evaluation criteria based on pricing, capacity, flexibility, and service quality.

3.

Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues.

Ø Cost and Efficiency Optimization

1.

Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities.

2.

Optimize delivery routes, shipment batching, and warehouse layouts to improve service efficiency.

3.

Support annual budget planning and ensure logistics KPIs and financial targets are achieved.

Ø Team Leadership & Development

1.

Lead, coach, and develop the customer service and logistics team to deliver excellent service.

2.

Set team goals and monitor performance against service targets.

3.

Process Improvement & Cross-functional Collaboration

4.

This role needed lead 7 members both of logistics & customer service.

Influence

Main communication partners are included:

1.

Commercial team: national sales leader, key account, trade marketing,

2.

Cross functional: finance, planning, procurement, GBS, Pegasus project, Aurora project team.

3.

External: third party, logistics service provider and customers etc.

Frequency: Daily

Primary Location

Yang-Mei Distribution Center

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time